Independence - Safety - Confidence

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03 9350 4400


03 9350 4200


Trading Hours: 8am - 4pm

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Frequently asked questions (faq)

Is the product made in Australia? We gather the parts from local and overseas suppliers and assemble them in our warehouse.
Does it meet Australian Standards? Which ones? Electrical - AS/NZS CISPR15, AS/NZS 3100; Plumbing - AGA certified
Do you sell and post Australia wide? How long does it take to deliver? Yes, we sell and post Australia wide. Delivery usually takes 3-6 days from the date of payment.
Do you have an installation guide? No, the timer and isolation systems must be installed by a qualified electrician and/or plumber.
What is the warranty period? 12-month warranty on all kits and parts.
Can the timer settings be changed?  A qualified electrician needs to change the timer settings. The timer can be set between 10 minutes - 252 minutes.
What are the access requirements to GPO (burner ignition) and gas line? Power point must be accessible within cupboard for leads to be removed if required.
Can you install the unit yourself? The installation must be performed by a qualified electrician and/or plumber.
Is the timer hidden and out of view? Plumbing components are hidden from view in the cupboard. Timer switch and key switch are visible and located within 1m from the appliance.
If the flame is not working, will the gas automatically turn off or stay on for the designated time? The gas will stay on for the set duration.
Is there a light indicator on the timer that turns on for the duration? There is an LED light on the timer switch that illuminates when the timer is activated and stays on for the duration.
How frequently do they need to be serviced? Servicing required in 24 months for electrical parts and 12 months for plumbing parts.
Do you supply in Melbourne? We provide supply + installation service in Melbourne. We do not sell in Victoria.